RJB Heating and Plumbing vans
RJB Heating & Plumbing
⚡ Gas Safe Registered Engineers

Heating & Plumbing
You Can Trust

Reliable Gas Safe engineers covering Birmingham, Coventry and Northampton. Boiler services, gas safety certificates and installations — done right, first time.

Same-day certificates
20+ years experience
Mon–Fri & Saturday
All prices inc VAT

Quick Price Guide

All prices from · Fixed price & estimate options available

Gas Safety Certificate£95
Boiler Service — Basic£115
Service PlusIncl. gaskets, strip clean & inhibitor£150
Boiler Diagnostic (1hr)£105
Boiler Installation from£2,200
Gas Safe Registered
Digital Certs Same Day
Fixed Price & Estimate Options
20+ Years Experience
Mon–Fri 9am–6pm
Simple Process
How It Works

Booked, confirmed and sorted — we make it easy from start to finish.

📞
Step 1
Book Online or Call

Book online, call us on 0121 630 6543, or WhatsApp. Takes less than 2 minutes.

Step 2
Confirmation Text & Email

You receive your date, time slot and pricing confirmed in writing — no surprises.

🔧
Step 3
Engineer Arrives

Our Gas Safe engineer turns up on time, in uniform, carrying ID. Job done right.

📧
Step 4
Job Done & Dusted

Certificate or job report emailed same day, payment taken, all wrapped up. Simple.

📍 Do we cover your area?

Enter your postcode for an instant answer.

Why RJB
Why Customers Choose Us

Over 20 years doing the basics brilliantly — turning up, doing the job, being easy to deal with.

  • 01

    We Turn Up On Time

    Morning or afternoon slots — your engineer will call or send a text when on the way.

  • 02

    Same-Day Certificates

    Digital gas safety certificates issued and emailed the same day.

  • 03

    No Hidden Charges

    Every price agreed upfront. Parts quoted before we touch anything.

  • 04

    Gas Safe Registered

    Every engineer fully certified, carrying ID on every single visit.

RJB Heating engineer arriving at property
20+
Years Experience
2,500+
Jobs Completed
6
Days a Week
3
Areas Covered
🔥
Gas Safety
For Landlords
Gas Safety & Compliance — Sorted

We take the hassle out of annual compliance for landlords and letting agents. One call, two jobs done, certificate in your inbox the same day.

  • CP12 gas safety certificates issued same day
  • Service + cert combo saves £35 vs booking separately
  • Digital documentation straight to your inbox
  • Available Mon–Fri & Saturdays across Birmingham, Coventry & Northampton
🏠
Installations
New Boiler?
A-Rated Boilers, Expertly Installed

We supply and install Worcester Bosch and Vaillant. Free no-obligation quote, fixed price — nothing more until the job's done.

  • Budget options from £2,200 fully installed
  • Worcester Bosch & Vaillant from £2,800 — up to 12-year guarantee
  • Written fixed price before we start
Reviews
What Our Customers Say

Real reviews from real customers.

5.0 ★★★★★
Google Reviews
View on Google →
I
Isobel Morris
★★★★★
4 months ago

"Very easy to book a visit and quick and efficient response. The engineer arrived at the agreed time and was well prepared. We were very pleased with the service and the work."

G
Giu Mo
★★★★★
7 months ago

"Fantastic service from RJB Heating! The engineer arrived on time, was incredibly professional, and had the boiler fixed quickly. Would highly recommend to anyone looking for reliable heating engineers."

J
Jeffrey Karacs
★★★★★
7 months ago

"I used RJB Heating and Plumbing as I needed my area around my boiler to be fixed — it's the second time I've used them and again Ricki the engineer did an excellent job. I will use them again in the future."

L
leanne Bayliss
★★★★★
7 months ago

"Really efficient fitting new boiler. Really nice guys. No mess and explained everything before they left."

M
Michael J
★★★★★
9 months ago

"We've had several engineers out over the years to look at our boiler for different issues, but going forward we'll only be using RJB Heating & Plumbing. Excellent service every time."

C
Cllr Calum O'Byrne Mulligan
★★★★★
7 weeks ago

"Fantastic service and great customer service. Quick, efficient and high quality work. Staff go above and beyond. Would recommend to anyone."

S
Sarah Thompson
★★★★★
2 months ago

"Booked RJB for a boiler service and gas safety certificate. Engineer arrived on time, very professional and the certificate was emailed within the hour. Will definitely use again."

D
David Clarke
★★★★★
3 months ago

"Had a new Worcester Bosch boiler fitted. From quote to installation was less than a week. Tidy work, no mess left behind and the engineer explained everything clearly. Highly recommend."

P
Patricia Owens
★★★★★
5 months ago

"Called RJB on a Monday morning with no heating. Engineer came out same day, diagnosed the fault and had the part ordered. Back up and running by Wednesday. Brilliant service."

A
Ahmed Malik
★★★★★
6 months ago

"Use RJB for all my rental properties in Birmingham. Always reliable, certificates come through same day and the team are easy to deal with. Exactly what you need as a landlord."

Read all our Google reviews
FAQ
Common Questions

Everything you need to know before booking.

How much is a boiler service?
From £115 all in for a standard service. Our Service Plus is £150 and includes new gaskets, full strip clean and inhibitor top-up. We'll confirm the exact price before we start.
How much is a gas safety certificate?
From £95 all in for up to two appliances, with each additional appliance at £15. Your CP12 certificate is emailed the same day.
Are you Gas Safe registered?
Yes — all our engineers are Gas Safe registered and fully qualified. You can verify our registration at gassaferegister.co.uk under RJB Heating & Plumbing Ltd.
How quickly can you attend?
Usually within 1–3 days for standard jobs. For emergencies we'll do our best to attend same day, subject to availability.
Do you work with landlords and letting agents?
Yes — we regularly work with landlords and letting agents across Birmingham, Coventry and Northampton. We issue CP12 certificates the same day and offer automatic renewal reminders.
What areas do you cover?
We cover Birmingham and surrounding areas, Coventry and surrounding areas, and Northampton and surrounding areas. Call us to check if we cover your postcode.
How much is a new boiler?
Installations start from £2,200 fully installed. Worcester Bosch and Vaillant start from £2,800 with up to a 12-year guarantee. We offer free no-obligation written quotes.
How do I pay?
We accept card, bank transfer, cash, Apple Pay and Google Pay. We take a 50% deposit to secure your booking with the balance due on completion.
Coverage
Areas We Cover

Engineers available throughout the week across the Midlands.

Birmingham

  • Harborne
  • Edgbaston
  • Moseley
  • Selly Oak
  • Sutton Coldfield
  • Solihull
  • Kings Heath
  • City Centre

Coventry

  • Earlsdon
  • Cheylesmore
  • Tile Hill
  • Binley
  • Cannon Park
  • Coundon
  • Styvechale
  • City Centre

Northampton

  • Kingsthorpe
  • Weston Favell
  • Abington
  • Duston
  • Billing
  • Dallington
  • Moulton Park
  • Town Centre

Ready to Book or Get a Quote?

Available Mon–Fri 9am–6pm, Sat 9am–1pm. Free written quotes on all installations.

📞 0121 630 6543
What We Offer

Our Services

Gas Safe registered engineers · Birmingham, Coventry & Northampton

🔥
Gas Safety
Gas Safety
Gas Safety Certificates (CP12)

A legal requirement for all landlords, renewed every 12 months. Digital certificates issued the same day as the inspection — straight to your inbox.

  • 1–2 appliances £95 · each additional appliance +£15
  • Digital certificate emailed same day
  • Combine with boiler service and save £35
⚙️
Servicing
Servicing
Annual Boiler Service

Keeps your boiler safe, efficient and under the manufacturer's warranty. We service all makes and models.

  • Annual service £115 inc VAT
  • Service + gas safety combo £175 (save £35)
  • All makes and models serviced
🔧
Repairs
Repairs
Boiler Repairs & Diagnostics

Boiler not working? We diagnose and fix faults on all makes. Common parts carried on every van. Parts always quoted before work starts.

  • First hour inc. full diagnosis £105
  • Every 15 mins after £35
  • Emergency/out of hours +£75
New Boiler Installation
A-Rated Boilers, Expertly Installed

We supply and install Worcester Bosch and Vaillant. Free no-obligation quote, fixed written price — nothing more to pay until the job's done.

💰
Budget
£2,200
Entry-level combi — reliable & efficient
Fully installed inc. VAT
⚙️
Mid-Range
£2,500
Quality combi — great value & performance
Fully installed inc. VAT
Most Popular
🏆
Premium
£2,800
Worcester Bosch or Vaillant — up to 12-yr guarantee
Fully installed inc. VAT
Free no-obligation quote
Written fixed price before we start
50% deposit, balance on completion
Worcester Bosch approved installers

Ready to Book?

Available Mon–Fri 9am–6pm, Sat 9am–1pm.

Transparent Pricing

Our Prices

All prices include VAT · No hidden charges · Parts quoted before we start

💡
All prices shown are from prices
Every job is different. We offer both fixed price and estimate options — we'll always agree the price with you before any work starts. Call us on 0121 630 6543 or send us a message for a no-obligation quote.
🔥
Gas Safety Certificates

Legal requirement for landlords — renewed every 12 months. Digital certificate issued same day.

Gas safety certificate (1–2 appliances)£95
Each additional appliance+£15
⚙️
Boiler Servicing

All makes and models serviced. Choose our standard service or our comprehensive Service Plus for a full strip clean and system check.

Boiler Service — Basic £115
Best Value Boiler Service Plus Includes new gaskets, full strip clean & inhibitor top-up £150
Boiler Service Plus + Gas Safety Certificate Two compliance jobs in one visit — most popular for landlords £210
Basic Service + Gas Safety Certificate Annual service and CP12 certificate in one visit £175
Unvented cylinder service £120
💡 The Service Plus covers new gaskets, a full strip clean, inhibitor top-up — everything needed to keep your boiler running at peak efficiency and protect your warranty.
🔧
Repairs & Callouts

Parts quoted separately and agreed before any work starts.

First hour (includes full diagnosis)£105
Every 15 minutes after that£35
Emergency / out of hours uplift+£75
🏠
Boiler Installations

Free no-obligation quote. Written fixed price before work starts. 50% deposit at booking, balance on completion.

Budget Entry level combi boiler swap — reliable and efficient £2,200–£2,500
Mid-Range Quality combi or system boiler — great value for money £2,500–£2,800
Premium Worcester Bosch or Vaillant UK's most trusted brands — up to 12-year guarantee £2,800–£3,200
🏆 Worcester Bosch has been voted Which? Best Buy for 20+ consecutive years. We're approved installers — ask us about extended guarantees.

Good to Know

  • All prices shown are from prices — final price agreed before any work starts
  • We offer both fixed price and estimate options depending on the job
  • All prices include VAT at 20% — VAT receipt on every job
  • Parts quoted and agreed before we start — no surprises
  • Emergency uplift applies outside normal business hours
  • Landlords with multiple properties — ask us about volume pricing →
Ready to Book?

Available Mon–Fri 9am–6pm, Sat 9am–1pm.

📞 0121 630 6543
About Us

Over 20 Years of Trusted Service

Family-run · Gas Safe registered · Midlands based

Who We Are

RJB Heating & Plumbing Ltd is a Gas Safe registered heating and plumbing company founded by Ricki, a qualified engineer with over 20 years of hands-on experience.

We're a family-run business — small enough to care, experienced enough to handle anything from a routine boiler service to a full heating system installation across Birmingham, Coventry and Northampton.

All engineers are Gas Safe registered, fully insured, and carry ID on every visit.

✓ Gas Safe Registered
✓ Fully Insured
✓ G3 Qualified
✓ VAT Registered
Our Promise

We turn up on time

Morning or afternoon slots — your engineer will call or send a text when on the way.

No surprise charges

Everything agreed upfront. Parts quoted before we start.

Same-day certificates

Digital certificates issued and emailed the same day.

ID on every visit

Every engineer carries Gas Safe ID and company ID.

Mon–Fri & Saturday

Available Mon–Fri 9am–6pm, Sat 9am–1pm.

Get in Touch Today

Book online or give us a call.

📞 0121 630 6543
For Property Professionals

Your Reliable
Heating Partner
Across the Midlands

One reliable contractor covering Birmingham, Coventry and Northampton. Minimal admin, fast turnaround, same-day certificates.

Same-Day Certificates

Gas safety certs issued digitally the same day — straight to your inbox.

📋

Priority Scheduling

Managed property jobs prioritised. Vacant properties cost money.

📞

Single Point of Contact

One number, one contact. Minimal admin burden on your team.

🗺️

Three Areas Covered

Birmingham, Coventry and Northampton — one relationship, all locations.

Fully Compliant

Gas Safe registered, fully insured. All documentation digital after every job.

💷

Volume Pricing

Managing a large portfolio? Talk to us about rates for multiple properties.

Packages
What Agents Get
📄

Gas Safety Certificate

Annual CP12 for all managed properties. Digital cert same day.

Contact us for pricing
Most Popular

Service + Gas Safety

Two compliance jobs in one visit. Best value for landlords.

Contact us for pricing
🔧

Repairs & Breakdowns

Priority response for managed properties. Fast turnaround.

From Contact us for pricing
Managing Multiple Properties?

Get in touch to discuss a tailored arrangement. No obligation — just a conversation.

Online Booking

Book an Appointment

Choose your service, pick a time — confirmed instantly.

📞 Prefer to call? 0121 630 6543 WhatsApp Instead

Prefer to send a message? Use our contact form →

🔒 Secure booking powered by ServiceM8 · Your details are never shared

Get In Touch

Contact Us

Send us a message and we'll get back to you the same day.

📞 0121 630 6543 WhatsApp: 07440 416675 info@rjbheating.com

Send Us a Message

We respond to all enquiries the same day during business hours.

📍 Check if we cover your postcode first

Want to book a morning or afternoon slot instead? Use our online booking →

Contact Details

📞

Phone

0121 630 6543
Mon–Fri 9am–6pm

WhatsApp Business

07440 416675
Message us anytime — Kira answers 24/7

✉️

Email

info@rjbheating.com
We respond same day

📍

Areas Covered

Birmingham · Coventry · Northampton
and surrounding Midlands areas

⚡ Urgent or Emergency Job?

Call 0121 630 6543 or WhatsApp us for the fastest response. Emergency out-of-hours callouts with £75 uplift.

Opening Hours

Monday – Friday9am – 6pm
Saturday9am – 1pm
SundayClosed
Excluding bank holidays
RJB
Gas Safe Registered
All engineers carry ID on every visit
RJB Heating van in Birmingham
📍 Serving Birmingham & Surrounding Areas

Heating & Plumbing Engineers in Birmingham
You Can Trust

Gas Safe registered engineers covering Harborne, Edgbaston, Moseley, Selly Oak, Sutton Coldfield, Solihull, Kings Heath and Birmingham City Centre.

Same-day certificates
Gas Safe registered
Mon–Fri & Saturday
All prices inc VAT

Quick Price Guide

All prices from · Fixed price & estimate options available

Gas Safety Certificate£95
Boiler Service — Basic£115
Service PlusIncl. gaskets, strip clean & inhibitor£150
Boiler Diagnostic (1hr)£105
Boiler Installation from£2,200
Gas Safe Registered
Serving Birmingham
Same-Day Certificates
20+ Years Experience
Mon–Fri 9am–6pm
Heating Engineers in Birmingham
Your Local Gas Safe Engineers

RJB Heating & Plumbing provides reliable Gas Safe heating and plumbing services across Birmingham. From boiler servicing and gas safety certificates in Harborne and Edgbaston, to full boiler installations in Sutton Coldfield and Solihull — our local engineers turn up on time and get the job done right.

🔥

Gas Safety Certificates in Birmingham

CP12 landlord certificates issued same day. Legal requirement for all rental properties in Birmingham.

From £95 inc VAT
⚙️

Boiler Servicing in Birmingham

Annual boiler service across Birmingham — all makes and models, warranty maintained.

From £115 inc VAT
🔧

Boiler Repairs in Birmingham

Fast boiler repairs across Birmingham. Common parts on every van for same-day fixes.

From £105 inc VAT
🏠

Boiler Installations in Birmingham

New A-rated boilers fitted across Birmingham. Worcester Bosch, Vaillant, Worcester Bosch.

From £2,200 inc VAT
💧

Unvented Cylinders in Birmingham

G3 qualified engineers for unvented hot water systems across Birmingham.

From £120 inc VAT
Why RJB in Birmingham
Why Birmingham Customers Choose Us

Over 20 years serving homeowners and landlords across Birmingham and the wider Midlands.

  • 01

    Local to Birmingham

    We know Birmingham — fast response times, no long waits.

  • 02

    Same-Day Certificates

    Digital gas safety certificates issued and emailed the same day across Birmingham.

  • 03

    No Hidden Charges

    Every price agreed upfront. Parts quoted before we touch anything.

  • 04

    Gas Safe Registered

    Every engineer fully certified — carrying ID on every visit in Birmingham.

20+
Years Experience
2,500+
Jobs Completed
6
Days a Week
3
Cities Covered
🔥
Gas Safety
Landlords in Birmingham
Gas Safety Certificates in Birmingham

We work with letting agents and landlords across Harborne, Edgbaston, Moseley and Selly Oak — issuing CP12 gas safety certificates the same day. One call, sorted.

  • CP12 certificates issued same day across Birmingham
  • Service + cert combo saves £35 vs booking separately
  • Digital documentation straight to your inbox
  • Available Mon–Fri & Saturday across Birmingham
Areas We Cover in Birmingham
Serving All of Birmingham

Our engineers cover Birmingham and all surrounding postcodes.

Harborne
Edgbaston
Moseley
Selly Oak
Sutton Coldfield
Solihull
Kings Heath
City Centre

We also cover Coventry and Northamptonview all areas →

Need a Heating Engineer in Birmingham?

Available Mon–Fri 9am–6pm, Sat 9am–1pm. Emergency callouts available outside these hours.

📞 0121 630 6543
RJB Heating van in Coventry
📍 Serving Coventry & Surrounding Areas

Heating & Plumbing Engineers in Coventry
You Can Trust

Gas Safe registered engineers covering Earlsdon, Cheylesmore, Tile Hill, Binley, Cannon Park, Coundon, Styvechale and Coventry City Centre.

Same-day certificates
Gas Safe registered
Mon–Fri & Saturday
All prices inc VAT

Quick Price Guide

All prices from · Fixed price & estimate options available

Gas Safety Certificate£95
Boiler Service — Basic£115
Service PlusIncl. gaskets, strip clean & inhibitor£150
Boiler Diagnostic (1hr)£105
Boiler Installation from£2,200
Gas Safe Registered
Serving Coventry
Same-Day Certificates
20+ Years Experience
Mon–Fri 9am–6pm
Heating Engineers in Coventry
Your Local Gas Safe Engineers

RJB Heating & Plumbing provides reliable Gas Safe heating and plumbing services across Coventry. From annual boiler services and gas safety certificates in Earlsdon and Cheylesmore, to boiler installations across Tile Hill and Binley — our engineers cover all of Coventry and the surrounding area.

🔥

Gas Safety Certificates in Coventry

CP12 landlord certificates issued same day. Legal requirement for all rental properties in Coventry.

From £95 inc VAT
⚙️

Boiler Servicing in Coventry

Annual boiler service across Coventry — all makes and models, warranty maintained.

From £115 inc VAT
🔧

Boiler Repairs in Coventry

Fast boiler repairs across Coventry. Common parts on every van for same-day fixes.

From £105 inc VAT
🏠

Boiler Installations in Coventry

New A-rated boilers fitted across Coventry. Worcester Bosch, Vaillant, Worcester Bosch.

From £2,200 inc VAT
💧

Unvented Cylinders in Coventry

G3 qualified engineers for unvented hot water systems across Coventry.

From £120 inc VAT
Why RJB in Coventry
Why Coventry Customers Choose Us

Over 20 years serving homeowners and landlords across Coventry and the wider Midlands.

  • 01

    Local to Coventry

    We know Coventry — fast response times, no long waits.

  • 02

    Same-Day Certificates

    Digital gas safety certificates issued and emailed the same day across Coventry.

  • 03

    No Hidden Charges

    Every price agreed upfront. Parts quoted before we touch anything.

  • 04

    Gas Safe Registered

    Every engineer fully certified — carrying ID on every visit in Coventry.

20+
Years Experience
2,500+
Jobs Completed
6
Days a Week
3
Cities Covered
🔥
Gas Safety
Landlords in Coventry
Gas Safety Certificates in Coventry

We work with letting agents and landlords across Earlsdon, Cheylesmore, Tile Hill and Binley — issuing CP12 gas safety certificates the same day. One call, sorted.

  • CP12 certificates issued same day across Coventry
  • Service + cert combo saves £35 vs booking separately
  • Digital documentation straight to your inbox
  • Available Mon–Fri & Saturday across Coventry
Areas We Cover in Coventry
Serving All of Coventry

Our engineers cover Coventry and all surrounding postcodes.

Earlsdon
Cheylesmore
Tile Hill
Binley
Cannon Park
Coundon
Styvechale
City Centre

We also cover Coventry and Northamptonview all areas →

Need a Heating Engineer in Coventry?

Available Mon–Fri 9am–6pm, Sat 9am–1pm. Emergency callouts available outside these hours.

📞 0121 630 6543
RJB Heating van in Northampton
📍 Serving Northampton & Surrounding Areas

Heating & Plumbing Engineers in Northampton
You Can Trust

Gas Safe registered engineers covering Kingsthorpe, Weston Favell, Abington, Duston, Billing, Dallington, Moulton Park and Northampton Town Centre.

Same-day certificates
Gas Safe registered
Mon–Fri & Saturday
All prices inc VAT

Quick Price Guide

All prices from · Fixed price & estimate options available

Gas Safety Certificate£95
Boiler Service — Basic£115
Service PlusIncl. gaskets, strip clean & inhibitor£150
Boiler Diagnostic (1hr)£105
Boiler Installation from£2,200
Gas Safe Registered
Serving Northampton
Same-Day Certificates
20+ Years Experience
Mon–Fri 9am–6pm
Heating Engineers in Northampton
Your Local Gas Safe Engineers

RJB Heating & Plumbing provides reliable Gas Safe heating and plumbing services across Northampton. From boiler servicing and landlord gas safety certificates in Kingsthorpe and Abington, to full boiler installations in Weston Favell and Duston — local engineers you can trust.

🔥

Gas Safety Certificates in Northampton

CP12 landlord certificates issued same day. Legal requirement for all rental properties in Northampton.

From £95 inc VAT
⚙️

Boiler Servicing in Northampton

Annual boiler service across Northampton — all makes and models, warranty maintained.

From £115 inc VAT
🔧

Boiler Repairs in Northampton

Fast boiler repairs across Northampton. Common parts on every van for same-day fixes.

From £105 inc VAT
🏠

Boiler Installations in Northampton

New A-rated boilers fitted across Northampton. Worcester Bosch, Vaillant, Worcester Bosch.

From £2,200 inc VAT
💧

Unvented Cylinders in Northampton

G3 qualified engineers for unvented hot water systems across Northampton.

From £120 inc VAT
Why RJB in Northampton
Why Northampton Customers Choose Us

Over 20 years serving homeowners and landlords across Northampton and the wider Midlands.

  • 01

    Local to Northampton

    We know Northampton — fast response times, no long waits.

  • 02

    Same-Day Certificates

    Digital gas safety certificates issued and emailed the same day across Northampton.

  • 03

    No Hidden Charges

    Every price agreed upfront. Parts quoted before we touch anything.

  • 04

    Gas Safe Registered

    Every engineer fully certified — carrying ID on every visit in Northampton.

20+
Years Experience
2,500+
Jobs Completed
6
Days a Week
3
Cities Covered
🔥
Gas Safety
Landlords in Northampton
Gas Safety Certificates in Northampton

We work with letting agents and landlords across Kingsthorpe, Weston Favell, Abington and Duston — issuing CP12 gas safety certificates the same day. One call, sorted.

  • CP12 certificates issued same day across Northampton
  • Service + cert combo saves £35 vs booking separately
  • Digital documentation straight to your inbox
  • Available Mon–Fri & Saturday across Northampton
Areas We Cover in Northampton
Serving All of Northampton

Our engineers cover Northampton and all surrounding postcodes.

Kingsthorpe
Weston Favell
Abington
Duston
Billing
Dallington
Moulton Park
Town Centre

We also cover Coventry and Northamptonview all areas →

Need a Heating Engineer in Northampton?

Available Mon–Fri 9am–6pm, Sat 9am–1pm. Emergency callouts available outside these hours.

📞 0121 630 6543
Legal

Terms & Conditions

General Terms & Conditions V1.1 — November 2024

These are the Terms & Conditions of RJB Heating & Plumbing Ltd. By using our services or engaging with us, you are agreeing to these terms. Please read them carefully before engaging with us. If you require legal advice, please seek it before proceeding.

1. Introduction

These terms tell you the rules for using our services, what you can expect from RJB Heating & Plumbing Ltd, and your rights and responsibilities.

2. When These Terms Apply

By using our services or engaging with us, you are agreeing to these terms, including our Terms of Use, Privacy, Disclaimer and Cookie policies. The latest version always applies.

3. What Do We Mean by "Services"?

Anything offered by RJB Heating & Plumbing Ltd across the trades we cover — Plumbing, Heating, Gas Appliances & Electrical Controls. Domestic only — no commercial work.

  • Enquiries
  • Estimates
  • Installations
  • Repairs
  • Emergency Call Outs
  • Servicing
  • Guarantees

4. Terminology

  • "Us/We/Our/The Company" — RJB Heating & Plumbing Ltd
  • "You/Your/The Customer" — the person or organisation for whom we agree to carry out work
  • "Engineer/Staff/Approved Contractor" — the representative(s) appointed by RJB Heating & Plumbing Ltd

We reserve the right to refuse or decline any work and to appoint tradespersons at our absolute discretion.

5. Hourly Rate Work

The total charge consists of labour costs including all reasonable time spent obtaining non-stocked materials, charged at our current hourly rates. Our call-out fee is payable whatever the outcome once we are in transit. If you cancel after we are in transit, the full call-out fee is payable. We aim to make the situation safe within 1 hour.

You will only be charged for time spent on your work. Lunch breaks and personal calls are non-chargeable.

6. Fixed Price Work

The total charge will be given as a firm cost (manifest errors excepted), inclusive of labour & materials. A written estimate may be revised if:

  • You instruct us to carry out additional work not in the estimate
  • There is an increase in material prices after the estimate
  • Further work is discovered that was not anticipated
  • A manifest error is found in the estimate

Additional charges: Detailed Insurance Report — £40 + VAT. Re-issuing of Landlord Certificates/Job Sheets — £45 + VAT. Key collection fee — £15 + VAT each way.

6.1 If attending a gas safety check or annual boiler service where pre-existing issues were not disclosed at booking, an additional diagnosis surcharge of £35 + VAT applies to investigate and quote for any parts required.

6.3 Maintenance (Subscription) agreements are not a contract of insurance, guarantee, or insurance policy. Repairs and replacements are carried out at our sole discretion.

7. Offers & Incentives

Offers and incentives are promoted at our discretion and may only be used in conjunction with each other at our discretion.

8. Material Collection

Collection of non-stock items is chargeable. Time will be kept to a minimum. If collection time is likely to exceed 45 minutes, you will be informed.

9. Invoices & Payment

A deposit of 50% is payable before the agreed appointment at our discretion. We reserve the right to request full payment in advance.

9.1 Cancellation/Failed Access Admin Fees:

  • £50–£100 job value: £25 + VAT
  • £100–£500: £100 + VAT
  • £500–£1,000: £250 + VAT
  • £1,000–£5,000: £500 + VAT
  • £5,000–£10,000: £1,000 + VAT

Payment is due on receipt of invoice. We accept all major credit/debit cards and cash. Bank transfers from companies must be agreed in advance with a maximum 30-day payment period. Interest accrues at 4% per month over base rate on unpaid invoices. Unpaid debts after 30 days may be referred to a Debt Collection Agency.

10. Timekeeping

We will endeavour to attend at the agreed time. We accept no liability for non-attendance or late attendance, or for late/non-delivery of materials.

11. Cancellation

11.1 You must notify us at least 48 hours before your appointment by phone or email, and request written confirmation to avoid charges. If you are not home or do not provide access, we reserve the right to charge for any costs associated with the failed booking.

11.2 Cancellations with less than 48 hours' notice may result in the full cost of the booking being charged plus an admin fee (see 9.1).

12. Complaints

If you are not satisfied with our service, you must provide written notice within 28 days of the work being carried out. You must allow us and our insurers the opportunity to investigate and carry out remedial work. Complaints made after this timeframe will not be considered.

13. Guarantee

Work carried out by us is guaranteed for 12 months from completion, except where covered by clauses 13.2 and 13.3. We guarantee our work only — not parts or materials, which carry their own manufacturer warranties.

13.2 The guarantee is void if work is subject to misuse, negligence, or is repaired/modified by anyone other than RJB Heating & Plumbing Ltd.

13.3 We will not guarantee work in respect of: pressure loss, air locks, blockages, sludge or scale damage; work carried out against our advice; pre-existing faults; user errors; cosmetic parts; or any repair not diagnosed by our engineers. No warranty is given for work on systems over 10 years old or of inferior quality.

13.4 Re-visits found to have non-related faults will be charged accordingly. A deposit of 1 hour's labour may be required before attending.

13.5 Powerflushing / Magnacleanse & Chemical Flushes — all such work is subject to our terms. We cannot guarantee to completely clear all deposits. Leaks may occur during or after flushing on older systems — we are not responsible for such leaks or any associated damage to decorations or furnishings. Payment is due in full regardless of results.

14. Liability

We are only liable for rectifying our guaranteed work. We are not liable for: damage from work not fully guaranteed; delays beyond our reasonable control; loss of rental income; normally insured risks (fire, flood, theft, etc.); re-housing costs; redecoration unless caused by our negligence; or water pressure changes to existing plumbing. We are not liable if an existing shower and new boiler (or vice versa) are incompatible.

15. Title to Goods

Goods supplied remain our property until paid for in full. Risk passes to you on delivery and you must insure them at replacement value.

16. Treatment of Our Staff

You are responsible for ensuring suitable working conditions. Threatening, abusive or violent behaviour will result in the engineer immediately leaving the property and the incident may be reported to the police. All pets must be contained and the property must be smoke-free for 1 hour before arrival.

17. Access & Parking

17.1 Any parking charges are the customer's responsibility. You must ensure adequate vehicle parking within 25 metres of the property entrance and notify us of any restrictions at least 2 working days in advance.

17.2 If we cannot gain access at the agreed time, we reserve the right to charge for the failed visit.

17.3 We will wait a maximum of 10 minutes for access before the visit is deemed failed.

Unless agreed in writing, we are not responsible for making good holes in walls or floors, re-fitting floorboards or floor coverings, or redecoration — these remain the customer's responsibility.

18. Data Protection

RJB Heating & Plumbing Ltd complies with all applicable data protection legislation. Your personal data is used solely to provide our services and will not be sold or shared with third parties without your consent, except where required by law.

19. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

RJB Heating & Plumbing Ltd
Registered in England & Wales · Company No. 15952753
Registered Office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE
VAT No. GB 477 742 448 · Gas Safe Registered
Email: info@rjbheating.com
Tel: 0121 630 6543
Gas Safe Registered · VAT Registered

Version 1.1 — November 2024